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<title>Frequently Asked Questions</title>
<updated>2008-10-28T11:41:54.393-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html' rel='self'/>
<author></author><entry>
<title type='text'>Can I schedule an appointment online?</title>
<id>Can_I_schedule_an_appointment_o</id>
<updated>2008-10-28T11:41:54.393-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#Can_I_schedule_an_appointment_o'/>
<content type='html'>
 Yes!  You can schedule online using our &lt;a href=&quot;servicerequest.php&quot; rel=&quot;self&quot; title=&quot;Service Request&quot;&gt;&quot;Service Request&quot;&lt;/a&gt; page.  Service calls scheduled online will receive a confirmation email with details of your requested day/time.  
 </content>
 </entry>
<entry>
<title type='text'>What are your hours of operation?</title>
<id>What_are_your_hours_of_operatio</id>
<updated>2008-10-28T11:39:33.240-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#What_are_your_hours_of_operatio'/>
<content type='html'>
 We schedule service calls Monday thru Friday, 8am - 5pm.  However, we also offer service on weekends, holidays, and evenings.  &apos;Emergency Service&apos; rates apply for any calls scheduled after hours.
 </content>
 </entry>
<entry>
<title type='text'>What is your response time for downed networks?</title>
<id>What_is_your_response_time_for_</id>
<updated>2008-10-28T11:38:23.287-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#What_is_your_response_time_for_'/>
<content type='html'>
 Downed networks are prioritized as an emergency.  During business hours, you can expect a phone call within 15 minutes, and if necessary, a person on site within 2 hours.  
 </content>
 </entry>
<entry>
<title type='text'>Can I schedule a call at a specific day and time?</title>
<id>Can_I_schedule_a_call_at_a_spec</id>
<updated>2008-10-28T11:36:29.017-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#Can_I_schedule_a_call_at_a_spec'/>
<content type='html'>
 While we try to accommodate everyone&apos;s schedule, due to the nature of our industry, we can not guarantee time slots.  We schedule service calls &quot;first come, first serve&quot; and based on the nature of the issue.  Companies whose networks go down take top priority.
 </content>
 </entry>
<entry>
<title type='text'>Do you charge a travel charge or trip fee?</title>
<id>Do_you_charge_a_travel_charge_o</id>
<updated>2008-10-28T11:36:00.168-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#Do_you_charge_a_travel_charge_o'/>
<content type='html'>
 No!  
 </content>
 </entry>
<entry>
<title type='text'>What are your rates?</title>
<id>What_are_your_rates</id>
<updated>2008-10-28T11:35:20.205-04:00</updated>
<link href='http://www.ctc-online.net/FAQs.html#What_are_your_rates'/>
<content type='html'>
 Our rates are very competitive!  &lt;a href=&quot;servicerequest.php&quot; rel=&quot;self&quot; title=&quot;Service Request&quot;&gt;Contact us&lt;/a&gt; via email or phone for current prices.  
 </content>
 </entry>

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